This Privacy Policy explains how The Construction Syndicate (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website and use our services. We are committed to ensuring that your privacy is protected. By using our website, you consent to the practices described in this policy.
1. Introduction
The Construction Syndicate connects customers with vetted, approved independent contractors and coordinates a single initial site visit with the relevant service providers. The contractors issue individual quotations, which customers can accept or decline independently.
2. Information We Collect
Personal Information:
When you interact with our website to request a quote or site visit, you provide personal information such as:
- Your full name
- Email address
- Cell phone number
- Physical site address
- Details regarding your specific construction or repair needs
Usage Data:
We may automatically collect certain information about your visit to our website, such as your IP address, browser type, and pages viewed. This information helps us to improve our website and tailor our services.
3. How We Use Your Information
We collect and use your personal information solely for the following purposes:
- Contractor Introductions and Site Visits: To identify suitable vetted contractors, share your project requirements and coordinate the initial site visit.
- Communication: To respond to your enquiries and communicate about contractor introductions and the initial site visit via email, telephone or WhatsApp.
- Platform Access: To create and maintain your customer account.
- Compliance: To comply with local laws and regulations.
Your information is not used for marketing spam and is never sold to third parties.
4. Disclosure of Information
We may share your personal information in the following limited circumstances:
- With Vetted Contractors: Relevant contact and project details are shared with selected contractors to facilitate the introduction and initial site visit, and enable the contractors to contact you about their quotations and any work you choose to accept.
- Legal Requirements: If required by law, we may disclose your information to regulatory authorities or law enforcement agencies.
Any sharing of your information is done under strict confidentiality agreements to enhance the service provided to you.
5. Data Storage, Retention, and Security
We take the security of your personal information seriously. Our infrastructure employs modern security measures, secure enterprise-grade backups, and encryption to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Data Retention: We will only retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Compliance with Local Laws (POPIA)
The Construction Syndicate complies with all applicable local laws regarding the collection, storage, and processing of personal information. Specifically, we strictly adhere to the requirements of the Protection of Personal Information Act (POPIA) in South Africa, ensuring that your data is managed with the utmost care.
7. Your Rights
Under POPIA, you have specific rights regarding your personal data, including:
- The right to access the personal information we hold about you.
- The right to request correction of any inaccurate or incomplete information.
- The right to request deletion of your personal data (the "right to be forgotten"), subject to legal obligations.
- The right to object to or restrict certain types of processing of your personal information.
If you wish to exercise any of these rights, please contact us using the details below.
8. Cookies and Tracking Technologies
Our website uses standard cookies and similar tracking technologies to ensure the application functions correctly (such as maintaining your session) and to help us understand how users navigate the site. You can control or disable cookies through your browser settings; however, doing so may affect the core functionality of our portal.
9. The Information Regulator
If you are unsatisfied with how we handle your personal information, you have the right to lodge a complaint with the South African Information Regulator. They can be contacted at:
- Email: inforeg@justice.gov.za
- Website: justice.gov.za/inforeg/
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: